We currently ship to addresses across Australia only. We're not shipping internationally yet, but it's something we're working toward as Lutrium grows.

Shipping is free on every order within Australia. Orders are processed within 1–2 business days, then delivered within 7–16 business days, depending on where in Australia you are. You'll get a shipping confirmation email with tracking as soon as your order is on its way, so you can follow its progress.

Lutrium is run by Native Line Sp. z o.o., and we work with fulfillment partners to get pieces to you as efficiently as possible — which sometimes means an order ships from a partner warehouse rather than one central location. Wherever it's coming from, the delivery estimates above are what you can expect for orders within Australia.

Yes — once your order ships, we'll email you a tracking link so you can follow it the rest of the way. You'll find every way to check on your order on our Track Your Order page.

If your order hasn't shipped yet, email support@lutrium.com or call +61 420 128 717 and we'll do our best to cancel or adjust it. Once it's on its way we can't intercept it, but you're welcome to return it once it arrives — see our return policy below.

You have 30 days from delivery to send something back if it's just not right for you — it needs to be unused and in its original packaging. Change-of-mind returns are at your own shipping cost; if we made a mistake or something arrived faulty, that's on us. Email support@lutrium.com with your order number and we'll send return instructions. Full details are in our Refund Policy.

Please let us know within 48 hours of delivery where possible at support@lutrium.com, with a couple of photos and a quick description, so we can sort it out quickly. We'll arrange a replacement, repair or full refund, and you won't pay a cent for return shipping. If a product develops a fault later on, you're still covered under the Australian Consumer Law — just get in touch.

Yes — beyond our 30-day return window, every order is protected by the consumer guarantees under Australian Consumer Law. If a product turns out faulty, not as described, or not fit for its stated purpose, you're entitled to a repair, replacement or refund regardless of how much time has passed. Our own policies never limit or replace those rights — see the ACCC's guide to consumer guarantees for the full detail.

Once we've received and checked your return, we process the refund within 5–10 business days to your original payment method. Your bank or card provider may take a little longer to show it on your statement.

All major debit and credit cards, plus Shop Pay, Apple Pay and Google Pay at checkout. Everything is charged in Australian dollars (AUD).

Yes. All payments are processed through SSL-encrypted, PCI DSS-compliant checkout — we never see or store your full card details ourselves.

Our lighting is intended for Australia's standard 230V/50Hz supply. Specifics like plug type, bulb inclusion and wiring can vary by product, so it's worth checking the details on each product page before you buy. For anything that needs hardwiring, we always recommend using a licensed electrician.

Not yet — Lutrium is online-only for now, which lets us keep prices fair and focus everything on getting your order right.

Email support@lutrium.com or call +61 420 128 717. Our support hours are Monday to Friday, 9am–5pm (Sydney time), and we aim to reply within one business day.